There is work experience and there is resume-worthy work experience. The purpose of our practicum training component is to expose students to as many hotel areas as possible, in a relatively short period of time.
Only through the on-the-job training in all hotel departments do students understand their capability and the real world expectation.
Students are required to go through the prearranged placements or workshops covering all major hotel departments, everyday throughout the program.
In the afternoons, they may bring what they experience at work to share with instructors and colleagues in the academic lectures.
Further, a typical student gains work experience in more than one hotel as they are required to see not only the glamourous 5-star hotels, but also the solid 3-star properties, to develop a more precise understanding of what the industry is about.
We specialize in luxury training and naturally, and we have partnered with some of the top high-end hotel and restaurant establishments. We believe in resume-worthy work exposure thus we constantly expand our working relationship with the premium hospitality related businesses.
The relationship we have established with our hotel partners is quite unique. As practicum training is fully integrated into a student’s daily routine, we work very closely with human resources directors and managers at the following properties:
Most hotel management students aspire to work in the top luxury hotels, and for this reason, our programs specifically offer the training required to further students to be able to adapt well in the luxury travel industry.
Our philosophy is best appreciated through the Gold Standards proposed by the Ritz-Carlton; in essence, we prepare hoteliers to be ladies and gentlemen to serve ladies and gentlemen.
Students are expected to follow a professional dress code wearing business attire to class on a daily basis, and are introduced to various topics in luxury and culture studies. This approach is fundamentally different from the typical public or other private community colleges offering basic training for lower-end hospitality positions.
From the history of various Hermès handbags, cars from Porsche, Ferrari, Rolls-Royce and Lamborghini and private jets introduction events to US$28 million hotel apartments, or a US$92,000 lunches at Michelin three-star hotel restaurants, we expose young hoteliers to as many aspects in the luxury hotel industry as possible. We believe that it is extremely important for hoteliers to be able to connect to luxury travelers to understand their lifestyle and their exquisite needs.
Our main office is located in the heart of downtown Vancouver with easy access to public transit and within walking distance from our hotel partners. The area is the city’s primary business district, and houses many dining, arts and entertainment venues.
We are the only accredited luxury hotel management training institution in the core of downtown Vancouver in close proximity with all the major high-end hotel properties and restaurants in the city.
We have articulation agreements with most of the top hotel schools in the world. This means if a student successfully graduates from our program, they are guaranteed acceptance in many top universities offering degrees and postgraduate degrees in hotel management.
No, we don’t have pictures of students in rental graduation costumes throwing their graduation hats (called the Mortar Board) in the air, we focus on what it matters, industry and academic recognition.
Here is a short list of some of the universities which our graduates are guaranteed placement to directly transfer into their bachelor degrees and eventually complete masters programs:Queen Margaret University, Edinburgh, UK
We are accredited by PTIB under the Ministry of Advanced Education of British columbia, as well as being a British Columbia Education Quality Assurance qualified institution.
For international students, we are also a designated learning institute recognized by Immigration and Citizenship, Government of Canada.
This means qualified applicants may apply for their provincial and federal government backed student loans.
As far as our relationship with the American Hotel & Lodging Educational Institute is concerned, we are academic partners and are qualified to offer CourseLine, their online distance learning delivery. In fact, back in 2004, we were one of the first educational institutions outside of the US that were qualified to offer CourseLine.
Regarding the background of the American Hotel & Lodging Association, it is the only national organization for more than 100 years, dedicated to serving the interests of hoteliers on the front line, behind the scenes, and on Capitol Hill in Washington DC in the US. Members are empowered with exclusive bottom line savings, educational resources, and networking opportunities with their expansive network of top-level industry professionals.
With a combined hospitality and academic experience of over 100 years, our strength lies in our faculty members’ ability to prepare students for the real world. In addition to sharing their years of experience in the industry, faculty members also provide students and graduates the opportunity to network in the business.
Joelle has unique and versatile background that combines expertise in finance, business development and food industry. After working in finance with Wall Street Merrill Lynch and Goldman Sachs NYC, she became a culinary entrepreneur and founded a small cupcake shop Miniscule Inc. in 2011. The very first year the new company had a tremendous success becoming the top small business nationwide.
Joelle moved to Vancouver in 2014 to develop her career as business consultant offering full spectrum of law and finance services. Fairmont has been her number one client. Since 2016 Joelle has been leading a group of venture entrepreneurs focusing on hospitality industry. Currently Joelle is involved in numerous new successful projects in Canada and the US.
Andreea Torres, Instructor
Andreea Torres is currently working as an Executive Housekeeping Manager at the luxury boutique hotel “Executive Hotel Le Soleil”, Vancouver.
Originally from Romania, Andreea has been working in the hospitality industry for over 20 years holding a variety of management positions with Costa Crociere, Carnival and Silver Seas cruise lines. Andreea’s educational background is in Bachelors of Foreign Languages and German Literature, and has numerous Hospitality Management certificates, extending her career and expertise into hospitality education teaching several hotel management and operation courses in post-secondary Institutions.
Career Advisors (Onsite)
Cristina is a hospitality management professional with over 15 years of experience, including five years as General Manager at Hotel Fasano Boa Vista, Corporate Director of Quality, Training and New Openings for the Fasano Group in Brazil and over six years working for Four Seasons Hotels and Resorts, most recently as Acting Resort Manager for Four Seasons Resort and Residences Whistler during the 2016-17 season. Extensive background in managing hotel operations in both city hotels and resorts in Brazil, Europe and North America, prompted Cristina to start her own training and consulting business to perfect the client’s experience in companies from all industries, which also unfolds into the development of individuals, teams and leaders. Cristina is certified as Personal and Professional Coach.
Having proficiency in training and development of individuals and in building highly motivated teams, as well as passion for service with extensive experience in problem solving and guest relations, Cristina is a perfect addition to our team of professional instructors. She is an experienced consultant and can provide hands-on training to students in hospitality management, furthering their careers and building personal success.
Adjunct Faculty: Industrial Specialists / Career Advisors (Available on Appointment)
Tia Hass, Instructor
Since 1993, when Tia first started working in hospitality industry, she has gained impressive knowledge and experience in food and beverage, banquet and catering management, restaurant operations, conference services, hotel floor supervision. Tia has been developing her career in major luxury hotels across Canada – in Delta, Marriott, Renaissance, Crowne Plaza and Fairmont, and earned her recognition as a true professional in this field.
It was a natural evolution that in 2005 Tia has founded her own consulting group, offering services such as facilitation of custom-tailored strategic planning, assessment & profitable operational action plans, effective hospitality training programs and workshops, concise event planning for 10-1000 guests and facilities management for luxury, mid-level and economy lodging products. Tia is a certified instructor from American Hotel and Lodging Educational Institute.
Mathieu Gilbert, Food & Beverage Instructor
Mathieu brings worldly experience in food and beverage industry in Canada and Switzerland, with a focus on preparation of cocktails and beverages, presentation of wine, conducting wine tasting and food pairing, as well as organization of bar, controlling inventory and reaching maximum revenue for the restaurant. Mathieu has excellent communication, management and leadership skills, he is customer oriented, has positive attitude and is able to work under pressure.
Mathieu has been working as an instructor since 2007, teaching young hospitality professionals how to properly assist customers, enhance their dining experience, encourage them to taste wine and provide information about its origin and the nature of its flavor. Currently Mathieu holds the position of Corporate Training Manager at Gateway Casino, developing training program for the front line staff of the five restaurant brands of the company.
Ripton is currently working as Catering Services Manager developing and implementing banquet operations, overseeing catering and room service, coordinating banquet facilities, budgets and inventories on a regular basis. Having earned Bachelor’s Degree in Applied Business and Hospitality Operations Management, Ripton found his passion in supervising bars, restaurants, food and beverage operations.
Within over 20 years of experience in hospitality industry Ripton has been continuously mentoring, coaching and reviewing performance of entry level employees. The main goal in training new staff was ensuring productivity, increasing quality of guest service, encouraging employee engagement and achievement of hotel’s objectives. Ripton demonstrates professionalism and integrity, excellent leadership and mentoring skills and passion for hospitality and guest satisfaction.
Martin has been supervising guest services and housekeeping at different hotel properties of Sheraton, Pacific Palisades, Fairmont, Shangri-La, Black Rock, Holiday Inn, Radisson since 2008. He has obtained profound knowledge of all facets of housekeeping, including but not limited to fiscal management, human resources, day-to-day management, planning, laundry services, brand compliance, training and development of employees.
During continuous work at hotels, resorts and boutique properties in Canada and abroad, Martin has developed strong leadership abilities in complex situations during challenging periods i.e. renovations, re-branding, pre-opening, pre-closing. He has high emotional intelligence with well-adjusted personality and a strong ability to engage individuals at all levels and to get the best out of everyone.
With over 10 years of experience in building maintenance at residential properties and hotels throughout British Columbia, Reza has gained profound practical knowledge of building maintenance, demolition and renovation, as well as hands-on skills in light carpentry, installing drywall, light electrical work, plumbing, janitorial and housekeeping. Reza is also skilled in training entry level hospitality employees in facility management and building maintenance.
Reza has been working for Oasis apartment, ITC construction group, Landis hotel, Days Inn, Ramada hotel, LEX apartment. He can provide students training in responding to emergency calls, working with contractors and supervising maintenance duty employees, controlling the budget and schedule of maintenance and repair work at residential and hotel properties.
Hospitality Accounting instructor
After graduating with a Bachelor of Science in Accounting and having attained his Certified Public Accounting certification, Romy worked as a management consultant and auditor for five years with prestigious hotels such as the Westin, Hyatt, Sheraton, Holiday Inn and Hilton. He also worked for clients to develop the system and procedures of improvement and recommendations for internal control.
Romy is presently working as Financial Controller for the Listel Hotel Vancouver. Previous to his current position, Romy displayed his versatility and comprehensive knowledge of the hotel industry by competently undertaking such positions across North America as: General Manager, Executive Assistant General Manager, Corporate/Regional Controller, Director of Finance, Operations Analyst, Food and Beverage Controller, and Audit and Accounting.
The story behind Imperial Hotel Management College goes back into the 1980s. Back then, several businessmen got together and founded the University of Macau, in the Portuguese colony. After returning the university to the Chinese government in 1999, the group retained the education licence but at the same time, diversified their business into hotel ownership and management.
Throughout the 2000s, the group was the largest privately held hotel ownership company in Canada and has been publicly traded company on the venture exchange. The group owned many substantial properties in Canada including the Hotel Georgia, several Delta Hotel properties, as well a few Crowne Plaza franchises.
East Asia Open Institute was founded in the 1990s in North America with offices in Vancouver as well as San Francisco. The original intent was to offer only business related courses such as BBAs and MBAs. However, since the early 2000s, in view of the substantial hotel investments the group had accumulated, professional hotel management courses were offered.
Since 2001, Imperial Hotel Management College was formally established under the educational licence of East Asia Open Institution and it gained its accreditation a few years after.